Integrating Utterbond Subscriptions with Gorgias: A Step-by-Step Guide.

Ensure you've installed both Utterbond Subscriptions and Gorgias in your store before proceeding with the integration steps.

Make sure you have an active Gorgias account. If not, please create it from here.

Open the Utterbond app and go to Settings

In the Settings, locate and click on Gorgias.

Enable Gorgias Integration

Checkmark the option for "Activate Gorgias Integration".
Enter the domain and click on Connect.

Authorize Integration

After connecting, click on "Authorize Unapproved App" to complete the integration process.

Note: Once authorized, you will be redirected back to the starting page.

Integration steps are complete here. Below are the details you can access in the Gorgias app:

Using the Utterbond Widget

The Utterbond widget should appear when the associated customer in Gorgias has an active subscription. This widget enables brands to manage a customer’s subscription directly from the relevant ticket page in Gorgias. Below is an example of the full widget:

Utterbond Subscriber Info

At the top of the Utterbond widget, you'll find the following relevant subscriber information:

Subscriber name
Subscriber email
Subscriber contact
Subscriber local time
Subscriber note (If any added by the subscriber)

Utterbond Subscription Details

Following the subscriber's customer information, you'll find a list of all subscriptions associated with the subscriber, along with their respective details:

Subscription ID
Subscription status
Next billing date
Currency code
Subscription created date
Delivery interval

Widget Customization

You will be directed to a page where you can configure the buttons and information that are displayed:

If you need help with this integration please don't hesitate to contact our support team using the in-app chat toggle or by e-mail at support@utterbond.com.